Effective Date: 2026-07-27

Last Updated: 2026-07-27

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ARTICLE I. PURPOSE AND SCOPE

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This Pricing, Engagement & Refund Policy (the "Policy") describes how Autonomous Assets, LLC ("the Company," "We," "Us," or "Our") handles tier changes, cancellation, and refunds across its engagement tiers. This Policy is general in nature. The signed Statement of Work and Master Strategic Partnership Agreement executed with a given client control in the event of any conflict with this Policy.

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ARTICLE II. ENGAGEMENT TIERS

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Current tier names, pricing, and inclusions are published on the Company's Engagement Models page and may be updated from time to time. This Policy governs how a client moves between tiers, not the specific rates in effect at any given time.

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ARTICLE III. DEPOSITS AND PAYMENT

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Section 3.01 Scheduling Deposit. Securing a new engagement slot requires a non-refundable Scheduling Deposit equal to 10% of the anticipated monthly tier, as set forth in the applicable Statement of Work.
 

Section 3.02 Balance Due. The remaining 90% of the first month's fee is due no later than fourteen (14) days prior to the agreed Start Date. Failure to remit this balance by the deadline may result in release of the reserved capacity, with the Scheduling Deposit remaining non-refundable.

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ARTICLE IV. UPGRADES

A client may upgrade to a higher engagement tier at any time, subject to the Company's available capacity at the time of the request.

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ARTICLE V. DOWNGRADES

A client may downgrade to a lower engagement tier, including Maintenance Mode, with fourteen (14) days' written notice.

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ARTICLE VI. CANCELLATION

A client may cancel their engagement entirely with thirty (30) days' written notice. Fees for the notice period remain payable regardless of the reason for cancellation.

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ARTICLE VII. PAUSING VIA MAINTENANCE MODE

A client may pause active development at any time by downgrading to Maintenance Mode, per Article V, to retain their position and keep existing systems running without committing to a full development tier.

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ARTICLE VIII. NO REFUNDS

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Section 8.01 General Policy. All fees paid for services rendered, in progress, or reserved are non-refundable. This applies to Scheduling Deposits, monthly retainer fees for active tiers, and Maintenance Mode fees, regardless of the reason for cancellation, downgrade, or early termination.

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Section 8.02 Basis for This Policy. The Company reserves dedicated capacity for each client upon deposit and invoice payment. This capacity cannot be recovered or resold once reserved, regardless of whether the client ultimately uses the full period.

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ARTICLE IX. ACCESS AND TRANSITION AT OFFBOARDING

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Section 9.01 Client-Owned Infrastructure. Where systems are built directly within the client's own accounts, the client retains full administrative ownership throughout the engagement. Upon termination, the Company's access is simply revoked; no transfer is necessary.

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Section 9.02 Company-Managed Infrastructure. Where systems are hosted on Company-owned infrastructure, as described in the applicable Statement of Work, migration of those assets to a client-owned environment upon termination is a separate, billable engagement, and is not included as part of standard offboarding.

This keeps the new page consistent with what you've already signed elsewhere, rather than accidentally promising something broader than your real contract terms allow.

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ARTICLE X. RELATED POLICIES

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This Policy should be read together with the Company's Terms of Use, Privacy Policy, and Engagement Models page, each available on the Site.

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ARTICLE XI. CONTACT INFORMATION

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Autonomous Assets, LLC
Email: privacy@robert-beer.com